|
 |
Managed services are typically considered to be the monitoring of databases, applications,
web processes and of any periodic interfaces. It also includes any routine maintenance
activity like software patching, database cloning, migration of servers and manning a
helpdesk. Apps Associates wants to extend this model to cover the development activity as
part of the managed services and save the customers the heavy onsite and offshore hourly
rates that some times put the client projects on-hold for the high consulting price tag.
Our deep understanding of Oracle Applications and our methodology gained from the many
years of consulting experience is making this activity very efficient and cost effective
for our customers. |
|
| The Approach |
|
The success of this approach is very dependent on the
methodology of execution and the experience, motivation and dedication of the onsite
staff. Apps Associates places industry reputed consultants, onsite to manage this process,
who also were personally involved in forming this methodology and mastered the execution.
The onsite consultant(s) will be completely accountable and be the single point of contact
for the customer. They will be responsible for collecting the requirements from users,
managing the design, execution, testing, deployment and support with the offshore team.
Depending on the support level, the onsite consultant will be spending 1, 2 or 5 days a
week at the client site. During the remaining days, the consultant will still be available
for the client for conference calls or any offshore coordination. The onsite consultant
will be responsible for consolidating the status reports and producing one weekly status
reports to the client. |
|
| Below are the areas that will be
covered as part of this services agreement: |
|
 |
Technical extensions of all the modules in Oracle Applications: Financials,
Manufacturing, Order Management, Human Resources and Project Accounting |
|
Implementation of CRM Modules: iStore, iPayment, iSupport, Knowledge Base, Service
Contracts, Oracle Service, Depot Repairs, Install Base, Sales Online, Sales offline, field
sales and field service |
|
Development using the tools: SQL, PLSQL, Forms, Reports 6i & 9i, Forms 6i & 9i,
Workflow Builder, alerts, Java, J2EE, JSP, OA Framework, XML and SOA |
|
Development and support for Business Objects reports |
|
Development and support for Optio reports and XML Publisher |
|
Testing Implementations and Extensions |
|
Support for periodic interfaces in production. We will monitor your standard and custom
daily, weekly and monthly interfaces and resolve the issues proactively |
|
DBA Monitoring Activities: Monitoring your database, application, web, mobile processes
and the database, server sizing and fixing these issues proactively |
|
DBA Help Desk: Manning a help desk 24/7 by phone, email and Internet Messaging |
|
DBA Scheduled Activities: Application Patching, Database Cloning, Database and server
migrations |
|
|
Benefits
|
Clients can expect to get the below benefits using this
service
|
|
Access and Expertise :
Apps Associates places industry reputed consultants, onsite. Through them you will be able
to tap into the knowledge base and resources of the combined company. While there will be
a single point of contact, depending on the requirement we will be able to bring in the
experts in any of the fields. The client will have access to our methodology, best
practices and the vast reusable components we own, as part of this service.
Scalability : We have noticed that with our
support model the customers will be very resourceful to take up new IT initiatives to
support the business growth and requirements at a minimal cost. Apps Associates will be
able to scale up or down the service level depending on the client requirements for the
month. We have successfully executed many massive projects with this support model which
otherwise would have needed a heavy IT budget.
Flexibility : By virtue of being a small
company, we will be able to provide a very individualized service to the customer. The
customers are encouraged to visit the offshore site once to understand the deep skills,
knowledge and methodology we posses.
Testing Methodology : Apps Associates has
built and owns industry standard software products. We are exposed to intense testing and
version control processes and tools. The customer will be able to benefit from this
process, tools and methodology for any development activity taken up by us or by the
customer's IT staff.
Support with business analysis skills : The
typical production database support model is to monitor the standard processes and
interfaces and fix them according to the predefined rules. Our clients will be able to
benefit from our vast experience in Oracle Applications. The support calls can be anywhere
from workflow/interface issues to any business process improvements.
Centre of Excellence : Apps Associates
constantly researches and works on the cutting edge products and often we implement those
on our local Oracle instances. We have also been able to do some prototypes for the client
requirements on our servers before they can decide on the course of action. An example of
this is the data conversions for all the Financial and MFG objects being converted in 10
days.
|
|
| Contact Info: Phone:
+1-617-901-8101 or services@appsassociates.com
|
|
|
|
|
English
German
