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| Managed Services – Functional Helpdesk |
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IT departments need to focus more on the company initiatives and less on support services. This is easier said than done with traditional managed service provider models causing extra overhead and acting as little more than an enhanced model of metalink. |
| Apps Associates would like to redefine managed services for Oracle Applications. We offer dedicated resource model to provide 24X7 support in all areas of Oracle Applications using support staff from the USA, Europe and Asia. We promise to truly disentangle your IT staff from support chores to work on more strategic initiatives. |
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| The Challenges supporting Oracle E-Business Suite |
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| Our Solution |
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We understand that Oracle Applications and business requirements have grown quite complex – supporting these internally can prove to be quite daunting. Our success delivering our Managed Services – Oracle Helpdesk
stems from the below four metrics we follow rigorously.
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People: We start with the right people – with the right skills and an extreme passion for making you and the project successful. Depending on the requirement and industry, we deploy dedicated business analysts, technical and DBA staff to ensure continuity throughout our partnership of the team working with your Oracle applications. This dedicated model starts on day one with the team on your site learning about your issues and how we can solve them. |
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Quality Assurance: We know that the quality checking process is the most important part of the deliverable. We have built a very strong QA team that monitors all deliverables from various facets: process, functionality, usability, configuration, coding standards, version controls, installation, etc. Every deliverable, however small, passes through our very exacting quality control team. |
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Tools and Communication: Having the right tools for tracking, managing and communicating is a critical component to ensure the success of this process. Our tools make the process very transparent to the customer and enables client managers to get the status of the issues and the combined state of the instance. Additionally, we provide each customer with a dedicated 24X7 phone number to reach the dedicated staff and management team for critical issues. |
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Methodology and Documentation: Supporting a post-production instance requires a totally different methodology as against new implementations. We specialize in support and have developed the best methodology for delivering this. This includes the best practices in Configuration Management, Change Management, Documentation Controls and Source Code Control. We have developed the right solution for Knowledge Management and Resue across customers and industry verticals - which are highly emphasized within our methodology. |
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| Pricing |
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You can expect to be surprised by how much Managed Services you can afford – certainly less than trying to do it internally. Leveraging our global delivery model, we can customize our offering to fit your exact needs with a price that ensures you receive outstanding value. Call us today to talk about your project and we can assure you that our affordability will surprise you! |
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| Why Apps Associates |
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Using Apps Associates’ deep understanding of the business flows and their proven methodology, customers can expect to get the best out of their Oracle Applications. Apps Associates, with our combined strength of 180 employees in Boston, Europe and India are very committed to supporting our customers so they can, in turn, experience significant, measurable success as their internal users enjoy a stable and effective Oracle E-Business system.
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E-Mail : mservices@appsassociates.com |
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