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Application Managed Services

Application Managed Services

Do you need to balance the provision of high quality IT support and maintenance with the delivery of core IT initiatives that drive business efficiency and growth? Traditional application managed service providers often incrementally add to operating cost by marginally impacting support & maintenance, acting as little more than a remote help desk.

  • video
    Video Case Study
    Global Managed Services for Hologic and Improved Process Efficiency
  • case study
    Case Study
    Clinical Research Company Implements Problem Ticketing System and Improves User Satisfaction
  • white paper
    White Paper
    How to Improve IT Efficiency by Leveraging Custom Applications
  • brochure
    Oracle Managed Services

We proactively redefine IT managed services for your application footprint. Tiered and flexible IT support options are available from remote service desk through resources assigned onsite at your facility allowing your internal staff to focus on strategic IT initiatives. IT support delivery is achieved using a cost-effective, global staffing model to maximize your ROI.

  • Designed to meet the challenge of balancing strategic, high-value activities vs. ongoing IT support and maintenance
  • Measurable, performance-based IT service level benchmarks aligned to enhance internal user satisfaction
  • Assigned staffing to leverage site-specific knowledge
  • Blended cost structure based on a global delivery model
  • Complete IT support deployed using a tried and tested methodology
  • A managed services provider that delivers a fully integrated IT support model
  • Relevant Certifications:
    • Apps Associates is a leading IT Managed Services provider with specialized certifications earned in Oracle E-Business Suite, Database, Database Security, SOA and Oracle Business Intelligence
    • One of the few AWS Partners recognized with Managed Service Partner status
  • Apps Associates’ has a long history of IT Managed Services including Database/System Administration, Infrastructure Managed Services, Application Managed Services and Cloud Services required to support a broad portfolio of applications and technologies (ERP, Salesforce, BI, Hyperion, SharePoint)
Flexible to Fit Your Organization
Experience at Apps Associates