Incorporated as a water utility in 1897, Middlesex Water Company provides a full range of regulated and non-regulated water, wastewater utility and related services primarily in New Jersey and Delaware. Middlesex Water engages in collecting, treating, distributing and selling water for domestic, commercial, municipal, industrial and fire protection purposes.
Customer Overview
Apps Associates was chosen by Middlesex Water Company (MWC) to implement, integrate, and upgrade Oracle EBS and CC&B. Additionally, Apps Associates provided managed services to the company. Apps Associates’ managed services played a crucial role in offering a comprehensive support solution that increased productivity and effective accountability for the utility.
Overview of Engagement
MWC provides water and wastewater utility services in various states but faced challenges due to its growth through multiple acquisitions. The different divisions had their own procurement processes and inventory, which made it difficult for the outsourced system to support. Intercompany transactions were also difficult to manage, and management reporting processes needed improvement. MWC wanted a comprehensive managed services solution from a trusted partner that could manage upgrades.
Customer Challenges
Apps Associates’ was selected by MWC to evaluate its system requirements and support the Oracle EBS software. Apps played a crucial role as a partner to MWC in various areas of the deployed footprint, including assistance with EBS and CC&B upgrade products and training exercises. Following this, Apps Associates took over the responsibility of production support and Oracle managed services for the systems, including infrastructure support. For more than 7 years, they have provided ongoing support for system enhancements and training.
Solution
Middlesex Water Company has achieved successful implementation and integration of various Oracle products such as EBS, CC&B, MWM, and WAM. This has resulted in significant improvements in its day-to-day operations through streamlined business systems and associated integrations with the new applications. MWC has experienced enhanced visibility and reporting across the business, and it has successfully automated fieldwork, improved asset management, simplified back-office procedures, and provided a more seamless onboarding process for acquisitions.
Customer Results
- Implementation and integration of Oracle apps across the board
- Outsourced managed services that offer skill sets, coverage, and risk mitigation
- Streamlined and improved business operations
- Repeatable defined process for acquisitions onboarding
Benefits of Results
About Apps Associates
Apps Associates is a premier enterprise application leader with a customer-first focus, who for more than two decades, has helped organizations innovate through digital transformation initiatives. Customers such as Brooks Automation, Hologic Inc., Edwards Vacuum, and Take Two Interactive Software turn to Apps Associates for end-to-end strategic counsel, system integration and the services required to solve their most complex business challenges—applying expansive expertise in data and analytics, application modernization, automation, digital systems, technology and operations and change management.