Since its inception, Arkansas Heart Hospital has been a trailblazer in providing exceptional patient care through innovative strategies. The hospital’s efforts in preventing, diagnosing, and treating cardiovascular disease have earned national recognition and numerous accolades. With two hospitals and 30 clinics, Arkansas Heart Hospital’s commitment to delivering extraordinary care has been unwavering.
About Customer
In keeping with its dedication to excellence, Arkansas Heart Hospital recognized that legacy technology and manual processes were impediments to delivering exceptional care. The hospital sought to modernize its financial and supply chain functions, with the goal of centralizing information, optimizing processes, increasing productivity, and freeing up staff for critical activities. The existing systems – MedSeries4 (MS4), Insights, and Ripplestone – required numerous manual processes and out-of-system workarounds, which hindered growth and clouded visibility. The hospital aimed to integrate and automate accounting and materials management processes on a modern platform, thereby elevating patient care.
Customer Challenges
- Enhance patient care experiences through operational excellence
- Improve financial close cycles, reporting, budgeting and planning by centralizing information and optimizing processes
- Increase productivity by eliminating manual paper-based processes and driving workflow efficiencies and automation
- Integrate and automate materials management systems
- Gain a single source of accurate data for greater visibility across finance and supply chain functions
- Ensure scalability of critical systems to remove impediments and accelerate growth
Goals
To bring its vision to fruition, Arkansas Heart Hospital enlisted Apps Associates’ expertise in healthcare and cloud-based solutions to transition to Oracle Cloud. Adopting the Japanese philosophy of Kaizen (“continuous improvement”), Arkansas Heart Hospital and Apps Associates worked closely to devise a people-centric solution that simplified large-scale change. Apps Associates helped the hospital break free from legacy processes, sunset antiquated platforms, and establish a solid foundation for future growth. Arkansas Heart Hospital’s transformation to Oracle Cloud serves as a testament to its continued commitment to pioneering innovation in cardiac healthcare.
Solution
- Digitized and automated critical financial and supply chain processes using a modern, scalable cloud platform, resulting in the transformation of operations
- Automated supply chain processes including purchasing, inventory, invoicing, and payment
- Implemented and integrated the Oracle Cloud suite of applications, including ERP, EPM, and SCM Cloud
- Transparent, collaborative partnership focused on transformative solutions and strategies
- Real-time visibility into project progress through Apps Associates’ project management portal
- Client for Life partnership, providing added flexibility and support for growth and change
- Emphasis on rapid adoption and ROI through Apps Associates’ Accelerated Time to Value™ (ATV) Framework, which ensured staff engagement and training as quickly as possible to increase proficiency
- Ongoing post go-live assistance provided by Apps Associates’ ClearCARE® support team to maintain the solution and facilitate continuous improvement.
Customer Results
Achieving unprecedented growth and cost savings through a unified platform
The adoption of Oracle Cloud has enabled Arkansas Heart Hospital to streamline its financial and supply chain operations, significantly reducing costs and processing times across key functions such as accounting, accounts payable, inventory control, purchase orders, and reporting. With real-time data and a single source of truth, the hospital is now equipped to make better-informed decisions that drive operational excellence and extraordinary patient care.
Arkansas Heart Hospital’s transformation has allowed the organization to scale and adapt to change seamlessly. Despite opening a new medical center specializing in bariatric surgery, its first out-of-state clinic, and a new warehouse facility, the hospital has continued to run smoothly without any disruptions to its day-to-day operations. With a solid foundation for future growth and expansion, Arkansas Heart Hospital is well-positioned to provide exceptional care and expand its reach to more patients in need.
Benefits of Results
- A unified platform that provides transparency and visibility across the organization, enabling informed business decisions based on a single source of truth.
- Improved accuracy and efficiency, and strengthened relationships through digitization and automation of accounting, accounts payable, inventory control, purchase orders, and reporting processes.
- Streamlined monthly close process and expedited budgeting and planning through a secure and unified Oracle Cloud platform.
- Improved visibility and control over PPE, inventory accuracy, lot control, and replenishment processes.
- Established foundational building blocks for rapid expansion and future innovation in operations.
Achieved Value
About Apps Associates
Apps Associates is a premier enterprise application leader with a customer-first focus, who for more than two decades, has helped organizations innovate through digital transformation initiatives. Customers such as Brooks Automation, Hologic Inc., Edwards Vacuum, and Take Two Interactive Software turn to Apps Associates for end-to-end strategic counsel, system integration and the services required to solve their most complex business challenges—applying expansive expertise in data and analytics, application modernization, automation, digital systems, technology and operations and change management.