Charles River Streamlines Customer Service Operations with Salesforce

Charles River provides essential products and services to help pharmaceutical and biotechnology companies, government agencies, and academic institutions products to improve and expedite the discovery, early-stage development, and safe manufacture of new therapies for the patients who need them. Their growing client services group supporting the Research Models & Services division needed a more consolidated case management system to streamline communications, better access their knowledge base, provide real-time data for Key Performance Indicators (KPIs), and enhance both the employee and customer experience.