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Managed Services

Managed Services

Outsourcing your IT support alone is not the answer. You need to deliver ‘IT Support-as-a-Service’. We have developed a proven methodology that delivers consistent, predictable, repeatable performance and results for your IT support while managing and meeting your Service Level Agreements (SLAs).

  • Video
    Video Case Study
    Apps Associates Provides Global Managed Services for Hologic and Improves Process Efficiency
  • case study
    Case Study
    Clinical Research Company Implements Problem Ticketing System and Improves User Satisfaction
  • white paper
    White Paper
    How to Improve IT Efficiency by Leveraging Custom Applications
  • brochure
    Oracle Managed Services

We offer a wide range of consulting services including strategy, implementation, integration, and managed services and solutions for the following applications and technologies:

Develop a flexible, global delivery resource model including a remote help desk, with cross-discipline knowledge and experience drawn from our Centers of Excellence.
Deployment and Adoption
Deliver comprehensive IT Managed Services covering Application Managed Services, Infrastructure Managed Services and Application Testing Services.
Build a bridge between your project and support teams to alleviate support fatigue and ensure that your internal team focuses on strategic, transformative initiatives.
Manage and Enhance
Provide IT Support-as-a-Service with continuous improvement objectives built upon our 5 pillars of success – Resource Management (staff), Operational Excellence (execute), Business Value (measure), Scale of Organization (agile / flexible growth), and Financial Performance (justify)
Establish governance and oversight using an Integrated Delivery team that will provide the necessary IT Managed Services.
Experience at Apps Associates
Ben Pastro Discusses Apps Associates’ DNA