Outsourcing your IT support alone is not the answer. You need to deliver ‘IT Support-as-a-Service’. We have developed a proven methodology that delivers consistent, predictable, repeatable performance and results for your IT support while managing and meeting your Service Level Agreements (SLAs).
Develop a flexible, global delivery resource model including a remote help desk, with cross-discipline knowledge and experience drawn from our Centers of Excellence.
Deployment and Adoption
Deliver comprehensive IT Managed Services covering Application Managed Services, Infrastructure Managed Services and Application Testing Services.
Build a bridge between your project and support teams to alleviate support fatigue and ensure that your internal team focuses on strategic, transformative initiatives.
Manage and Enhance
Provide IT Support-as-a-Service with continuous improvement objectives built upon our 5 pillars of success – Resource Management (staff), Operational Excellence (execute), Business Value (measure), Scale of Organization (agile / flexible growth), and Financial Performance (justify)
Establish governance and oversight using an Integrated Delivery team that will provide the necessary IT Managed Services.