Managed Services

Our Managed Services Offering helps support a more diverse, complex enterprise application and technology portfolio, while balancing competing business priorities of IT operations and innovation. We help you stay focused on strategic, high-value activities, while providing ongoing support, and maintenance.

The quality, service and convenience of working with a single IT Managed Solutions partner offers your business a single source of expertise and accountability across your enterprise. Apps Associates supports a broad portfolio of Applications (ERP, HCM, Supply Chain, EPM, and Data & Analytics), Infrastructure (OS, Network, Database, WebLogic, SOA), and Cloud technologies (Amazon, Oracle, Azure).

With Apps Associates, you get the breadth of knowledge and expertise that comes from supporting multiple customer environments, as well as the depth of knowledge of experienced, specialized resources. If an issue arises, there is a good chance that our associates have resolved it before. As an extension of your staff, our certified teams support your environment, allowing you to focus on your business.

We Manage the Entire Stack

Apps’ Managed Services Offering is so much more than support. Our deep functional and technical knowledge, proprietary intellectual property, and proven delivery methodologies lay the foundation for successful partnership. With over 330 Managed Services resources, Apps Associates affords flexible staffing and delivery models to support your changing needs, and to fit your budget. Managed Services are supported by robust Service Level Agreements (SLAs), 24/7/365 Incident Support, and industry-leading tooling and compliance to keep your business moving forward.

We proactively design managed services for your environment. Tiered and flexible support options are available from remote service desk through resources assigned onsite at your facility. Managed support delivery is achieved using a cost-effective, global staffing model to maximize your ROI.

Continuous Support that Maximizes the Value of Applications and Infrastructure

Our Managed Services offering provides:

We provide complete support using tried and tested methodologies to handle functional and technical issues, user inquires and training needs. We’ll manage your infrastructure, system administration, configuration, access provisioning, and maintenance tasks. We have a suite of proprietary diagnostic and management tools that provides streamlined efficiency through automation, real-time diagnostics and consolidation of key managed services functions. These tools help us take a proactive approach to make sure that you are leveraging features and functionality that will benefit your organization and provide consistent value to your customers. The tools include:

  • Oracle SaaS/IaaS/Infrastructure Monitoring

Security is a critical concern for businesses today, especially when it comes to the Cloud. That’s why we offer industry best practice using the latest tools and technologies provided by our various cloud partners. Our implementation and ongoing management of these services aim to provide the best security and peace of mind for businesses 24/7, regardless of their size or technology environment.

System Enhancements include changes to existing functionality or a request to implement new functionality that is not currently utilized within your environment. Enhancements can range from new features, creating new reports and configuration changes.  In addition, as part of continuous process improvement, we conduct root cause analysis of incidents and provide corrective actions, solution design, and recommend business/technical process changes.

Our experts will conduct an analysis of software vendor’s release notes for the monthly/quarterly update cycle with a clear summary and mapping showing the implications for your environment. We educate our customers on the changes to the system, undertake testing utilizing our automated testing tool, and prepare for production go live.

Ask the experts – ability to tap into strategic consulting services for long term planning, organizational changes or platform modernization.  Let us understand and solve your most strategic and complex business challenges and share best practices to drive business improvements. We can work with you to build a strategic roadmap for your application footprint and infrastructure, and a plan to get it implemented

Apps Associates leverages regularly scheduled meetings to drive tactical and strategic recommendations and decisions within an organization.  Weekly, Monthly, and Quarterly business reviews are leveraged to visit opportunity for improvement in the services, people, and business processes. This includes tactical and change review, as well as SLAs and utilization.

Applications and Infrastructure

  • Cloud managed services for SaaSPaaS and IaaS from vendors including Oracle, Amazon Web Services (AWS), and Salesforce
  • Support for your entire enterprise including ERPHCMSCMEPM, and Analytics from vendors such as Oracle and Salesforce
  • Flexible staffing and delivery models to support your changing needs, and to fit your budget
  • Global coverage but not too big to deliver personalized customer care
  • A trusted partner with satisfied, reference-able customers
  • 24/7/365 Incident Support to keep business moving forward
  • Managed Services are supported by robust Service Level Agreements