The quality, service and convenience of working with a single IT Managed Solutions partner offers your business a single source of expertise and accountability across your enterprise. Apps Associates supports a broad portfolio of Applications, Infrastructure and Cloud technologies in IT, ERP, HR, Supply Chain, Business Intelligence and Sales.
With Apps Associates, you get the breadth of knowledge and expertise that comes from supporting multiple customer environments across multiple verticals. If an issue arises, there is a good chance that our associates have seen and resolved it before. As an extension of your staff, our certified teams support your environment, allowing you to focus on your business:
We proactively design managed services for your environment. Tiered and flexible support options are available from remote service desk through resources assigned onsite at your facility. Managed support delivery is achieved using a cost-effective, global staffing model to maximize your ROI.
We’ll manage your system administration activities, including configuration, setup and access provisioning. We provide complete support using a tried and tested methodology.
Security is a critical concern for businesses today, especially when it comes to the Cloud. That’s why we offer Industry best services provided by Alert Logic. Alert Logic seamlessly connects an award-winning security platform, cutting-edge threat intelligence, and expert defenders – to provide the best security and peace of mind for businesses 24/7, regardless of their size or technology environment.
Enhancements include changes to existing functionality or a request to implement new functionality that is not currently utilized within your environment. Enhancements can range from new functionality, creating new reports, configuration changes, system set up and release management.
Our experts will conduct an analysis of software vendor’s release notes for the quarterly update cycle with a clear summary and mapping showing the implications for your environment.
Then we educate our customers on the changes to the system and undertake testing.
We are your partner, always seeking out continuous improvement opportunities. We’ll conduct root cause analysis of incidents and provide corrective actions, solution design, release roadmap review and assessment, and change management processes. We’ll work with you to establish measurable, performance-based service level benchmarks aligned to enhance internal user satisfaction.