EPM Support Services

Are your EPM applications maintained and supported by a qualified administration and support team? If you rely on Oracle Hyperion applications to deliver business-critical data, reports and analysis functionality, you will need a team of Hyperion, Essbase and EPM experts to help manage and support your finance environment.

EPM Support Services Plans

Apps Associates offers Oracle Cloud and Hyperion administrative services that not only improves the performance and reliability of your apps, but enhances team productivity during month end close, budgeting and planning, and financial analysis cycles. What’s more, the Apps team has the hosting, security and overall IT expertise to ensure your entire finance ecosystem is performing at optimal levels.



Oracle EPM Support Services

Hiring, training and managing an internal Oracle Hyperion support team is costly. Let Apps’ Hyperion experts support your application and hosting environment for a fraction of the cost, and minimize your reliance on IT. By leveraging Apps’ 24/7 support and our Oracle partnership, our clients save up to 50% on Hyperion managed services.

Our Shared Administrative Services (SAS) plan covers all aspects of application administration, including:

  • Troubleshooting
  • 24/7 Help Desk Support
  • App Upgrades and Maintenance
  • Periodic Health Checks
  • Application and System Monitoring
  • Mentoring and Best Practices

Think of Apps as your dedicated Hyperion support partner. Learn more about SAS Plans.


Shared Administrative Services (SAS) Plans

PLANS SILVER GOLD PLATINUM*
Ready-access to Strafford Consultants X X X
Client Account Access 2 5 5
Monthly Admin Development / Support Hours 2 / 4 4 / 8 TBD
24/7 Help Desk Support X X X
Debugging and Application Fixes X X X
Best Practice Tips, Webinars and Training X X
Periodic App and System Health Checks X X
Annual App Review X X
Upgrades and Patches X X
One-on-one Contact with Your Administrator X X
Managed Services X
  • Oracle Planning and Budgeting Cloud Service (PBCS)
  • Oracle Financial Consolidation and Close Cloud Service (FCCS)
  • Oracle Tax Reporting Cloud Service (TRCS)
  • Oracle Account Reconciliation Cloud Service (ARCS)
  • Oracle Enterprise Planning, Budgeting Cloud Service (EPBCS)
  • Oracle Enterprise Performance Reporting Cloud Service (EPRCS)

Budgeting and Planning:

  • Oracle Hyperion Planning
  • Oracle Hyperion Strategic Finance
  • Oracle Hyperion Project Financial Planning
  • Oracle Hyperion Workforce Planning
  • Oracle Hyperion Capital Asset Planning
  • Oracle Hyperion Public Sector Planning and Budgeting
  • Oracle Hyperion Profitability and Cost Management

Financial Close and Reporting:

  • Oracle Hyperion Financial Management (HFM)
  • Oracle Hyperion Disclosure Management
  • Oracle Hyperion Financial Close Management
  • Oracle Hyperion Financial Data Quality Management and Enterprise Edition
  • Oracle Hyperion Financial Management Analytics
  • Oracle Hyperion Tax Provision
  • Oracle Essbase Analytics Link for Oracle Hyperion Financial Management

Narrative Reporting:

  • Oracle Hyperion Financial Reporting
  • Oracle Hyperion Disclosure Management
  • Oracle Hyperion Data Relationship Management (MDM / DRM)
  • Oracle Hyperion Data Relationship Governance
  • Oracle Business Intelligence Foundation
  • Oracle EPM Mobile App