Charles River Laboratories, Inc., Streamlines Customer Service Operations
Customer needs and expectations are always evolving. Not to mention, constantly advancing technology (and unprecedented pandemics) make it essential to cater to customer’s needs via digital channels. After all, appeasing customers to their liking is the driving force behind any successful business.
When customers expect to receive reliable and consistent updates, you can give it to them with Service Cloud. Stay one step ahead of the game by allowing agents to communicate with customers through various channels at any time.
We have over 16 years of experience working with Salesforce and have gained a lot of knowledge along the way. All of our solutions feature thoughtful, careful planning and analysis, plus tools and strategies to make the project smoother. From automating data migration between platforms, to detailed data and analytics, the Apps approach makes all the difference.
We understand how critical the user experience is in field service. We take the time to get to know your business and the needs of your technicians and turn that data into an exceptional experience that is easy for them, and valuable to your customers.
Apps will help you transition your organization to Field Service seamlessly. We have the tools to seamlessly transitions your data from ServiceMax or ZenDesk to FSL, expediting projects and minimizing data loss.
If telephony is still an active form of customer communication in your organization (as it should be), you need to be able to access your customer’s entire profile, history, and needs while they’re on the phone. Providing top-notch customer service means being able to adapt communication channels to meet the customer’s ever-evolving needs.
Service Cloud Voice fits in seamlessly with a digital-focused customer management strategy. Give your technicians, sales reps, and call center employees the total picture they need when servicing your customers.