Charles River Laboratories, Inc., Streamlines Customer Service Operations
We provide full, seamless integration across all your business systems, Oracle, ERP and Salesforce, and deliver end-to-end multi-platform solutions.
With 90+ members located in the US and India, the Apps Associates Salesforce Practice has been a Salesforce partner since 2006 and carries a broad range of Salesforce certifications and expertise. Our holistic and business outcome driven approach allows us to deliver end-to-end, multi-platform solutions for our customers, in industries ranging from:
We evaluate your company’s business processes around sales, customer management, and forecasting. We will provide a roadmap that gives your sales reps the ability to access, view, and manage their customers, contacts, ongoing deals, and sales goals all in one connected and easy to navigate environment.
Stop handling customer service issues with email, support issues with a ticketing system, and keeping track of voicemails with a notepad. Let us provide you one place to manage all of your service cases, whether its email, web, phone, or even live chat, we help you bring it altogether and manage it with just a few clicks!
Apps Associates can help you design, architect, implement and administer your Salesforce Org. We partner with you to create best practices and establish a governance process to cost-effectively, efficiently, and securely meet your business needs. We also provide maintenance, support and a number of other managed services.
Apps Associates has extensive certifications in comprehensive implementation, integration and optimization services across the Salesforce.com CRM. We are a certified Salesforce Silver Consulting partner, with accreditations across the full Salesforce ecosystem, including a Salesforce Certified Architect, one of only 300 worldwide. We are a trusted AppExchange implementation specialist for CPQ, E-signature, integration, and publishing AppExchange solutions. Our deep functional consulting expertise delivers elegant, useful and cost-effective solutions. Sample Certifications include:
We execute a detailed Salesforce Health Assessment and a Lightning Readiness Assessment that goes beyond just numbers and charts, and gives you an understanding of how to better optimize your Salesforce instance.